Privacy policy

Information Collection

The platform collects information such as:

• Name
• Date of birth
• Address
• Phone number
• Email address
• Payment information (when applicable)
• Transaction history
• Platform activity and preferences

How Information Is Used

Personal information may be used to:

• Process orders and services
• Improve customer experience
• Resolve disputes
• Prevent fraud and unauthorized activity
• Send offers, updates, and marketing communications
• Conduct analytics and research

Data Sharing

Information may be shared with:

• Affiliates and group companies
• Logistics partners
• Payment providers
• Business partners
• Government or law enforcement authorities when legally required

Security Measures

The platform uses reasonable security practices to protect personal information, but internet transmission cannot be guaranteed as fully secure. Users are responsible for protecting their login credentials.

Data Retention & Account Deletion

• Users can request account deletion.
• Data may be retained for legal obligations, fraud prevention, research, or pending disputes/shipments.

User Rights

Users can:

• Access personal data
• Update personal data
• Correct personal data directly on the platform

Consent

By using the platform, users consent to collection, storage, processing, and communication related to their data according to the privacy policy. Users can withdraw consent by contacting the grievance officer.